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MaicahShane Honor Student
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HP Pavilion 15 Notebook PC HP Battery Check results: Unknown

HP Pavilion 15 Notebook PC
Microsoft Windows 8.1 (64-bit)

I have an HP Pavilion 15 Notebook PC, and the battery seemed to be working fine at first, but then it suddenly stopped charging and even when plugged in, it wouldn't charge. Now, its at 0% and removing the charger would obviously force it to shut down, thus forcing me to use it plugged in all the time now.

 

I tried to use my HP Support Assistant to test the HP Battery Check and see the condition of my battery, but the results were a simple big Unknown. I have gotten the warning that my battery has low capacity, and I am not sure on what I should do. My laptop and battery isn't even that old yet. Please help me on this.

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HP Support Agent
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HP Pavilion 15 Notebook PC HP Battery Check results: Unknown

Hey @MaicahShane,

 

Welcome to the HP Support Community! 

 

I see you are having issues with the battery not charging on your HP Pavilion 15 Notebook. Here is some helpful steps to fixing this from WikiHow.

 

This shows you how to calibrate the Battery. 

 

You could try this method which works well. Remove the Battery, then in the Device Manager, expand the Batteries section by clicking the little icon to the left of the word Batteries. Right-click Microsoft ACPI-Compliant Control Method Battery and select Uninstall.Restart the Notebook. Once the Notebook has come all the way back up, shut it down and remove the AC adapter. Put in the Battery and AC adapter turn on the Notebook.

 

Please let me know how this goes.

 

You can say thanks easily by clicking the Thumbs Up below

 

Thanks.


 

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