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KellieMurray
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HP Pavilion 15-au06 overheating

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HP Pavilion 15-au06
Microsoft Windows 10 (64-bit)

I bought this laptop the first week of March and it is running really hot.  I have put some little 'feet' things on the bottom to lift it up to get more air circulation and that didn't help at all.  Everything is up to date including the OS.  

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DavidSMP
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Hi @KellieMurray,

 

Good Day.   Thank you for stopping by the HP forums. I reviewed the post regarding the computer overheating. I will be glad to assist you here. 🙂

Superb description and splendid diagnosis of the issue before posting. Kudos to you for that. 🙂

To assist you with clarity, I would require more information regarding this.

  • Did this happen after a power outage or surge?
  • Does the computer freeze lockup or shutdown?
  • Did you perform a bios update on the machine?
  • Does the fan spin at all or if it does is it loud and noisy?

For now, please perform all the prescribed steps from this link for overheating issues.

Also please take appropriate measures to reduce heat inside the computer from this link that helps to reduce heat.

 

Please update the bios and chipset drivers from this link after selecting the correct operating system.

Please perform all these steps patiently as it is critical to resolving the issue. The trick is to remain patient, please. Please note that I am not overloading you with a lot of troubleshooting steps.

Instead, just like you, I am eager to ensure that the problem gets resolved. So I am providing you with more resources and information at your disposal to deal with the situation better.

 

If the issue still persists, please contact Hp technical support to get the computer repaired.

 

HP Technical Support can be reached by clicking on the following link: http://h22207.www2.hp.com/us-en/?openCLC=true

(1) Once the support page opens please select the country in which you're located. Next, enter your HP model number on the right.

(2) Next, choose the 'Contact Support' tab at the top and scroll down to the bottom of the 'HP Support- Contact' page to fill out the form provided with your contact information.

(3) Once completed click the 'Show Options' icon on the bottom right.

(4) Lastly, scroll down to the bottom of the page and select 'Get phone number.' A case number and phone number will now populate for you.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care now and have a superb week ahead. 🙂

 

 

 

DavidSMP
I am an HP Employee

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