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mando_goher Honor Student
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HP Pavilion 15-p000nx Notebook PC battery problem

HP Pavilion 15-p000nx Notebook
Microsoft Windows 10 (64-bit)

i have HP Pavilion 15-p000nx Notebook PC . i have changed the mother board  , and since i have changed it  my pc shows that the battery is plugged in , not charging

could you help me please ? 

pc.jpg

 

 

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HP Pavilion 15-p000nx Notebook PC battery problem

Hello @mando_goher,

 

Thank you for posting on the HP Forums!

 

I see that the battery is not being read properly by the new motherboard in your HP Pavilion 15-p000nx. This is most likely due to a driver compatibility conflict, I would like to help you resolve this issue.

 

Please begin troubleshooting with a hard reset. Once that is complete, follow this battery testing document:

 

HP Notebook PCs - Testing and Calibrating the Battery (Windows 10)

 

I look forward to the results! If this information is useful, click the thumbs up.


Please click “Accept as Solution ” if you feel my post solved your issue, it will help others find the solution.
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