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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎12-23-2016 07:40 PM

HP Recommended
Product: HP Pavilion 15p 254np
Operating System: Microsoft Windows 8.1 (64-bit)

Good evening,

My name is Carlos and I bought this pc 1 year and 6 months ago.

After 6 months the laptop shutdown time after time when I was playing.

I thougth that maybe was happening because I had update the OS to Windows 10 that made the pc overheat.

The game have the follow requirements:

    • OS: Windows® 7/Vista/XP
    • Processor: 2.1GHz processor or better
    • RAM: 2 GB RAM
    • Graphic Card: Video card must be 256 MB or more and should be a DirectX 9-compatible with support for Pixel Shader 3.0
    • DirectX: Version 9.0c
    • Disc Space: 15 GB free space

I think you know my laptop specs.

After 6 months that I bought this laptop, I contacted HP support to know if someone could help me with my pc overheating.

They tell me to do a EUFI analysis...

Connection test: Passed 05-12-2015

Motherboard: Passed 05-12-2015

CPU test: Passed 05-12-2015

RAM test: Passed 05-12-2015

HDD test: Passed 05-12-2015

I/O Connections: Passed 05-12-2015

Network connection test: Passed 05-12-2015

among various analysis they told me to send the laptop to spain to repair the laptop.

After 15 days they sent me the laptop from:

HP Repair Line (902010059)

Campanillas

Malaga

Your equipment was been diagnosed, repaired. In addiction, the equipment was been cleaned as preventive maintenance to help optimize it's operation and to extend it's useful life. Please, see the details of your case down here:

Product Number: L4G61EA#AB9

Serial Number: 5CD5041VJ0

Repair Number: BHLF411301

Failure code:                              Description:

HDDH99                                      HDD Others

HEAT04                                       Unit Overheat problems

MBDE01                                      MB - NO BOOT failure on post

USBE01                                       USB failure

SECN01                                       SECN/SECR related action

 

Executed actions:                    Comentaries:

Hard drive - Substitution - Secundary cause

Heatsinks - Substitution - Secundary cause

Motherboard - Substitution - Principal cause

Printed circuit board - Substitution - Secundary cause

Keyboard - SECR/ECN - Reposition piece

02-02-2016

In addiction, we discovered some damage not covered by the "LIMITED" warranty of HP and we are happyto inform you that, with exceptional approval of your case, these were repaired for free.

Please see the details down here:

Description:                             Executed actions:

____________________________________________________________________(Nothing)

 

We are confident that the problem was solved with your satisfaction.

Thanks for trusting in HP.

Team of service of attention to the HP client

 

Well, I don't know... my english is pretty bad... but I struggled to understand what that report said in my language.

 

But it's ok for me, what matters is my laptop be repaired...

But is not... after one year the laptop have the same problems.

This time I didn't even update to windows 10 fearing the problems.

I don't understand why a

HP Pavilion 15 p254np (energystar)

Processor: AMD A10-5745M APU with Radeon HD Graphics 4 cores ~2.1GHz

RAM: 8GB

Graphic Card: AMD Radeon HD8610G with R7 M260 linked 6GB

 

Can't beat my

Asus F5VL

Processor: Intel Core 2 Duo T5250 / 1.5 GHz

Ram: 2 GB

Graphic Card: ATI Mobility Radeon X2300 - 128 MB

 

With almost 10 years old, don't overheat till shutdown, play with low graphics but I play with lower graphics on Pavilion too.

Honestly I don't know what to do, only one thing I know, if was today I didn't buy any HP laptop

Thanks for the attention

Best regards

 
3 REPLIES 3

‎12-24-2016 01:39 PM

HP Recommended

Hey there! @Carlos_Veloso, Welcome to HP forums.

 

I understand that your laptop is getting overheated while playing games.

 

Don't worry I will try to help you out.

 

Thanks for running the system diagnostics test.

 

Please update the BIOS using this link and check if the unit still overheats.

 

Refer this document to troubleshoot overheating issues.

 

 

Let me know if this works!

Have a great day ahead!

Merry Christmas! 🙂

 

 

 

 

A4Apollo
I am an HP Employee

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‎12-24-2016 02:10 PM

HP Recommended

Hi Mr Robot!

 

Bios F.44 version?

 

Already installed after fresh install of windows 8.1

 

Best regards

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‎12-24-2016 02:33 PM

HP Recommended

@Carlos_Veloso, thanks for the response.

 

As you mentioned that you have updated the BIOS on your laptop but the issue still persists.

 

It looks to be a hardware issue on your laptop, please contact HP support options.

 

Link to contact HP.

 

Have a wonderful day ahead! 🙂

A4Apollo
I am an HP Employee

Was this reply helpful? Yes No
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