Note on archived topics.
12-23-2016 07:40 PM
My name is Carlos and I bought this pc 1 year and 6 months ago.
After 6 months the laptop shutdown time after time when I was playing.
I thougth that maybe was happening because I had update the OS to Windows 10 that made the pc overheat.
The game have the follow requirements:
- OS: Windows® 7/Vista/XP
- Processor: 2.1GHz processor or better
- RAM: 2 GB RAM
- Graphic Card: Video card must be 256 MB or more and should be a DirectX 9-compatible with support for Pixel Shader 3.0
- DirectX: Version 9.0c
- Disc Space: 15 GB free space
I think you know my laptop specs.
After 6 months that I bought this laptop, I contacted HP support to know if someone could help me with my pc overheating.
They tell me to do a EUFI analysis...
Connection test: Passed 05-12-2015
Motherboard: Passed 05-12-2015
CPU test: Passed 05-12-2015
RAM test: Passed 05-12-2015
HDD test: Passed 05-12-2015
I/O Connections: Passed 05-12-2015
Network connection test: Passed 05-12-2015
among various analysis they told me to send the laptop to spain to repair the laptop.
After 15 days they sent me the laptop from:
HP Repair Line (902010059)
Your equipment was been diagnosed, repaired. In addiction, the equipment was been cleaned as preventive maintenance to help optimize it's operation and to extend it's useful life. Please, see the details of your case down here:
Product Number: L4G61EA#AB9
Serial Number: 5CD5041VJ0
Repair Number: BHLF411301
Failure code: Description:
HDDH99 HDD Others
HEAT04 Unit Overheat problems
MBDE01 MB - NO BOOT failure on post
USBE01 USB failure
SECN01 SECN/SECR related action
Executed actions: Comentaries:
Hard drive - Substitution - Secundary cause
Heatsinks - Substitution - Secundary cause
Motherboard - Substitution - Principal cause
Printed circuit board - Substitution - Secundary cause
Keyboard - SECR/ECN - Reposition piece
In addiction, we discovered some damage not covered by the "LIMITED" warranty of HP and we are happyto inform you that, with exceptional approval of your case, these were repaired for free.
Please see the details down here:
Description: Executed actions:
We are confident that the problem was solved with your satisfaction.
Thanks for trusting in HP.
Team of service of attention to the HP client
Well, I don't know... my english is pretty bad... but I struggled to understand what that report said in my language.
But it's ok for me, what matters is my laptop be repaired...
But is not... after one year the laptop have the same problems.
This time I didn't even update to windows 10 fearing the problems.
I don't understand why a
HP Pavilion 15 p254np (energystar)
Processor: AMD A10-5745M APU with Radeon HD Graphics 4 cores ~2.1GHz
Graphic Card: AMD Radeon HD8610G with R7 M260 linked 6GB
Can't beat my
Processor: Intel Core 2 Duo T5250 / 1.5 GHz
Ram: 2 GB
Graphic Card: ATI Mobility Radeon X2300 - 128 MB
With almost 10 years old, don't overheat till shutdown, play with low graphics but I play with lower graphics on Pavilion too.
Honestly I don't know what to do, only one thing I know, if was today I didn't buy any HP laptop
Thanks for the attention
12-24-2016 01:39 PM
Hey there! @Carlos_Veloso, Welcome to HP forums.
I understand that your laptop is getting overheated while playing games.
Don't worry I will try to help you out.
Thanks for running the system diagnostics test.
Please update the BIOS using this link and check if the unit still overheats.
Refer this document to troubleshoot overheating issues.
Let me know if this works!
Have a great day ahead!
Merry Christmas! :)
I am an HP Employee
12-24-2016 02:33 PM