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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-30-2017 01:46 PM

HP Recommended
Operating System: Microsoft Windows 10 (64-bit)

I noticed within the last few months 2 of my 3 USB slots no longer work.  I've tried to remove the USB drivers and add them back to no avail.  I have an Intel Core i3; Pavilion 17 running Windows 10.

 

 

5 REPLIES 5

‎05-30-2017 02:20 PM

HP Recommended

Need precise model. On some, at least some of the usb ports are on a daughterboard that is easy and cheap to replace. On others they are on the motherboard. You also want to test the ports before Windows loads by trying to boot from a bootable USB stick. If you can do that, the problem is software, not hardware. 

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‎05-30-2017 02:31 PM

HP Recommended

I have the  HP Pavilion 17t-f000 CTO

 
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‎05-30-2017 02:37 PM

HP Recommended

Heres the Manual:

 

Manual

 

You have a single USB 2.0 port on the right side as you sit and look at the screen and then a pair of USB 3.0 ports on the left. The USB 3.0 are directly on the motherboard and the USB 2.0 is on a daughterboard that is replaceable. Which ones are not working? 

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‎05-30-2017 05:17 PM

HP Recommended
The 2 on the left do not work.
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‎05-30-2017 05:28 PM

HP Recommended

Thats the ones on the motherboard. So try to boot from them and if you can't it is not good news I am afraid. 

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