Note on archived topics.
10-29-2016 12:58 PM
Bought this Pavilion 17t in December of 2014. Upgraded to Windows 10 about 6 months ago. Just last week the laptop got stuck in an automatic repair loop. I tried a hard reboot and that didn't work. I ran the diagnostics test and got a Hard Drive Short DST check Failed. Failure ID Q4JF9G-7G189F-MFPV7A-60SU03 Product ID J7B57AV. Does this mean my hard drive is failing after such a short time? Is there any solution other than an expensive repair?
10-29-2016 01:02 PM
Yes unfortunately it means the hard drive must be replaced. If you are willing to do it yourself, hard drives are probably not as expensive as you fear. We would need your precise model number to provide the correct manual and instructions and likely a video. Since you had Windows 10 installed and activated you can use media downloaded for free direct from Microsoft.
10-29-2016 02:04 PM
Since you had Windows 10 installed and activated you can use media downloaded for free direct from Microsoft.
I was referring to you comment above. I thought you were suggesting that I do that from the "broken" computer. My misunderstanding. Sorry
10-29-2016 02:36 PM
Yes it is a 17t-f000 model. Right now manual links are down but I will get you a service manual to show how to physically replace the drive. I assume you live in the US and will also link you to some places where you can buy a replacement drive. Then we will work on software reinstallation.