Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
roland_0509 Student
Student
1 0 0
Message 1 of 2
112
Flag Post
HP Recommended

HP Pavilion Notebook - 17-g020nr (ENERGY STAR)

HP Pavilion-M4C64UAR
Microsoft Windows 10 (64-bit)

notebook work startup... when i do the system extensive test i got and 

FAILURE ID: GGAL68-7NX844-MFPWMG-60RN03... CAN SOMEONE HELP ME PLEASE..............

0 Kudos
1 REPLY
Provost Provost
Provost
49213 9751 16607
Message 2 of 2
107
Flag Post
HP Recommended

HP Pavilion Notebook - 17-g020nr (ENERGY STAR)

Hi,

 

The 24 character error code is a failure of the short Disk Self Test ( DST ) and would indicate that the Hard Drive is failing and needs to be replaced.  This is also consistent with the boot issue you describe.

 

If your notebook is still under warranty, contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

---------------------------------------------------------------------------

****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


Windows Insider MVP

0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation