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Shamone29 Honor Student
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HP Pavilion Notebook-Unable to connect to the internet

Forthe past 2 weeks I've had difficulty connecting to to the internet. I keep getting the message "Page can't be displayed"

I've talked to several technicians and they can't seem to find the problem and it's not my internet provider. My notebook is only 5 months old and it's truly frustrating because I can't find a resolution. Can someone please help me???

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HP Pavilion Notebook-Unable to connect to the internet

Hello @Shamone29 ,

 

Welcome to the HP Forums!

 

I understand you're having issues with wireless connectivity on your notebook.

 

It would help to know which product and operating system you are using. For information on finding your product and model numbers click here: How Do I Find My Model Number or Product Number? To see which version of Windows you are using click here: Which Windows operating system am I running?

 

Powercycle the network:
1. Shut down your notebook.
2. Unplug the power to your router.
3. Unplug the power to your modem.
4. Wait at least 45 seconds.
5. Plug in the modem, and wait for it to come back online.
6. Plug in the router, and wait for it to come back online.
7. Turn on your notebook, and test your connection.

Reset the TCP/IP settings on your PC:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh int ip reset resetlog.txt" without quotes, and press enter.
4. Restart your PC and test.

It may also help to reset the winsock catalogue:
1. Go to your start screen/menu and type CMD.
2. Right click on the command prompt icon and chose Run as administrator.
3. In the window that opens type "netsh winsock reset" without quotes, and press enter.
4. Restart your PC and test.

Reinstall the network adapter drivers:
1. Download the drivers from here but do not run them yet.
2. Go to your start screen/menu and type Device Manager.
3. Expand Network adapters.
4. Right click on the wireless adapter and choose Uninstall.
5. Run the downloaded drivers from step 1.
6. Restart your PC and test.

 

Test an ethernet connection:

Self explanatory. Test if the issue persists on a wired connection to rule out the wireless adapter hardware so troubleshooting can be directed towards the right areas.

 

Test another connection:

Many people rule out their home network as an issue if another device is working on the same network. Networking is not that simple. Each device interacts differently with your router or modem and it is impossible to rule out settings in that device until the notebook has been tested on another network.

If those three steps do not resolve the issue, try this document published by Microsoft for networking issues: Wired and wireless network problems. You can change the operating system with the dropdown in the upper-right corner of the document.

 

Let me know if this helps! Smiley Happy

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Peter1990 Student
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HP Pavilion Notebook-Unable to connect to the internet

Thank you very much network reset worked fne

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