I have a Pavilion dv6-3216us configured as follows:
4 GB RAM
Windows 7 64-bit
when playing from any media player the sound is choppy, it hesitates, or is just slow. I have delketed and updated the audio drivers, I have uninstalled and reinstalled and disabled the HP Power Assistant as well. I cannot seem to get this problem resolved.
The sound has not worked properly since the day I purchased the machine. I am reluctant to do a full system restore as I am not convinced it will resolve the problem. Thanks for the advice but that is a last resort at the moment.
So that I know what I am looking at, if I were to do a full restore do I lose everything on my machine including audio files, personal files, etc?
Please note that by performing a System Restore, your personal files and documents on the notebook are not affected. However, performing a System Recovery will certainly wipe all the files and documents in your unit.
Also, System Restore will only help if the unit was working fine before. As you have mentioned the sound has not worked properly since the day you purchased the machine, I would suggest you to try connecting a headphone on your notebook and check whether the issue still persists.
If the sound is working fine while using the headphone then it can be an issue with the internal speakers. You may also try connecting an external speakers to isolate the issue or try playing the default audio file that was preshipped with the notebook.
Microsoft too has a fixit, which you may run visiting the web link below.