05-17-2009 10:00 PM
The power cable on my dv7, that plugs into my computer was loose from day 1. Thinking this may have been normal, I didn't report this to HP. Eight months later, it eventually burnt out the post that the cable plugs in to. I didn't notice the condition of the post inside until I went and bought a new power adapter and cable, which at the time cost $60 on sale at Best Buy. I still would not work, so I contacted HP, FEDEX'd the computer to them, just to have them say that this was not covered by warranty. I was always led to believe that any part that was defective due to the manufacturer, was under warranty. I was wondering if anyone else has had a problem with HP standing behind their warranty. If this is not just a remote situation, I don't see how HP could stay in business. I know that if HP refuses to make some type of adjustment on this part, I will never purchase anything else from them.
09-12-2009 06:10 PM
09-12-2009 08:35 PM
I currently work on behalf of HP for numerous support departments. The opinions expressed above are the personal opinions of myself, not of HP. There is no guarantee that the opinions expressed are 100% correct.
09-13-2009 06:00 AM
As far as I'm concerned it should be covered. I was having problems with it charging to begin with, let alone all the other problems I was having with the piece of crap. Then on top of it the extremely POOR customer service I received. A "manager" should not tell the customer that they don't care and hang up on them. HP already got the $900 I paid for the computer.. they aren't getting another penny out of me. I was told that one of the best computer companies in the world is in Chicago, IL and they'd charge $125 for the repair and a new power cord.. yet HP and Best Buy want $200-$300 that tells you something about these big companies it's only about one thing $$$.
It's OK though. I will be filing complaints with BB Bureau, writing reports online, writing an article in my town newspaper, while I await a letter back from a congressman in my home town (who unlike HP supports our troops and their families) about my situation. As far as I've heard anyone who has had any problem with an HP product has gotten absolutely no where with HP or if they did and the product was still under warranty it came back not working just like when they sent it in.
09-13-2009 07:40 AM
I must admit that although the computer is generally good, the power suppy connector is just a poor design and prone to damage and breakage. My connector is working fine at the moment, but the external power supply or the internal control of the power is starting to become tempermental which seems to be another complaint of the dv notebooks. I should have learned with the last HP notebook of an earlier model I had because its power connector was an even worse design and eventually failed before anything else. It is only a $1 part.
I am sure many people are having trouble with this connector and HP should stand behind or change its design. Apparently, there seems to be a reluctance on their part to make good on their poor hardware and blame the user. I have had to use lap desktop, clampling the power adapter cord to the desk to prevent any stress on the connector. An engineer I used many HP products in the lab which were superior products. Their computers are not.
08-16-2010 03:07 AM
I am having the same problem with my hp dv7. It won't recognise the power cord and won't charge. I had it sent to hp while still under warrenty... I specifically told them and wrote it down for them, that I had already purchased two new power cords, and they would work for a period of time and then the same problem would start again.
So what did hp do? they sent it back to me doing nothing but giving me another new cord.... now it is not under warrenty and of course the problem has started again. I've been doing research and have been finding a whole bunch of people have the same problem with these laptops.
Most people in my research have also reported that the plug in is loose, and the non-hp techs I have taken my notebood to have confirmed this... It seems to me that HP knows about this problem, but instead of fixing it, they simply do a temp fix until the customers warrenty has run out!!!
Just once, I'd love to see everyone who is having these problems get together and make hp do something about it!!! I have posted this reply on several other sites and forums... if you are having the same problem reply to it so that a copy of your response is emailed to me... maybe with enough of them we can convince hp to actually fix the problem, or at very least make the problem public so people stop waisting their hard earned money!!
08-16-2010 09:35 AM
The HP power connector and plug on the dv7 was a source of much pain and frustration. It is a poor design cannot be easily repaired. If it is repaired, it will just happen again. If it has been redesigned on newer models, great, but it won't help me. My final solution to my frustration with HP was to buy a different brand computer.
08-22-2010 02:55 PM
08-22-2010 06:09 PM
I'll let you know how mine turns out. I have a Compaq 610 that's a friends she just bought not even two months ago and it won't charge. I fix electronics so as far I've demeed the step down transformer is shot. I have no DC out. The plug that goes into the computer appears to be "bent." I "teach" everyone never to unplug repeatly from the computer. Unplug it from the wall. Same with a television, or stereo. Her last was a dell, same thing. I bought a new AC plug from Ebay to solder on the mother board but it didn't survive. A thought is recess the adapter farther on the mother board and have an inner connect between the PC board and charging port. Most times I don't even bother with the Manufactures warranty. A new AC plug in charger is $10 shipped from else where and it has a 36 warranty. I found the same places to solder on new connectors for $125. Not intrested. But please, it bothers me to hear people rip on the place you bought it from. The computer doesn't say "Best Buy," or in my case "Tiger Direct." Both have been extreamly good to purchase from. The computer say's HP.