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11-07-2016 03:26 AM
HI there. I have recently cracked the touch screen on my pavillion 23. as you can see I am able to do some stuff on here but everything flashes and turns the pages by itself. ugh!:-(
I thought i had turned off the touch screen but on reboot it starts up again!
Can beautiful person please give me lamen termed instructions on how to remove the touchscreen capabilty or any othe constructive advice would be good.
I cant afford to replace it. no idea what it will cost to fix. hard to research anything on here right now.
Sorry about it being the wrong board and its I5 core. it wont let me select the right ones grrrrr
11-07-2016 11:38 AM - edited 11-07-2016 11:44 AM
Thanks for posting the question in the HP support forums. On these forums, only HP products and windows OS are supported. If your computer runs IOS then you will need to contact Mac board rooms.
If you decide to get the unit serviced, please contact HP phone support by visiting this link: http://hp.com/contacthp
Take care and have a blessed day. :)
I am an HP Employee
11-07-2016 03:18 PM
I'm guessing you probably have a version of Windows installed on your Pavilion 23. If that is the case, try these steps to disable the touch screen driver:
Use the Windows search box (either in the taskbar or at the bottom of the Start menu) to search for Device Manager.
In the Device Manager list, expand Human Interface Devices.
Find the touch screen device, right-click, and select Disable.
I hope that works for you! Sorry to hear about the cracked screen.
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