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08-28-2016 08:50 PM
I was working on the notebook one minute, then it just stopped. I decided that it might need a new battery which I purchased from Amazon. It arrived, I installed it, and it booted up. I assumed it was fixed. I turned it off and took it to a camera club meeting, tried turning it on, nothing. So I ordered a new charger cord with Amazon. It arrived a few days later, plugged it in and it worked,, again. My Norton security needed upgrading, which took about 1/2 hour. As soon as that was done, it stopped, again. I went thru the suggestion of taking the battery out, waiting 10 minutes after unplugging charger, holding the power button for 45 seconds, etc. Nothing. Very frustrating!
So far I have only spent under $35 for both the battery and charing cord. I don't know what else to do.
Any suggestions? Thanks!
08-30-2016 05:17 PM
I hope you enjoy your visit to the HP Support Forums. I understand you are having an issue with the computer not booting. I would like to assist you today with resolving this issue.
Please look at the following documents.
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