Note on archived topics.
06-02-2016 02:03 PM
I have an HP Pavillion dv6-6c13cl that I have ordered and replaced the motherboard with two times and both give me the same problem. Everything works but when i go to install the OS (win 7 Home prem 64 bit) I always get the smae message. It loads the files, ask for language, ( English) goes to install now, which operating sytem i want to install, (have the disk for win 7 home premium 64 bit) hit next, accept the terms, hit custom advanced, and then get the error message that no drives were found. I have tried downloading the storage drivers on a flash drive but still does not recognize and continues to ask for mass storage driver. Have tried with brand new hard drives that were intitiated and formatted. Same problem, have tried different cable connection to the hard drive, resetting the bios, using a preinstalled OS, using different ram and a different motherboard, all with the same results. The Bios test on the hard drives show they are good.
I need help on how to get by this error for the mass storage driver and allow the OS to be installed.
06-03-2016 08:54 AM
In the knowledge base of MicroSoft I was able to find some steps regarding the driver update for storage devices. Could you confirm if you have performed these steps> http://windows.microsoft.com/is-is/windows7/windows-7-installation-problem-hard-drive-not-found or you have tried something else?
When trying to install Windows on the initial screen don't click install now or something but press Shift+F10
for a command prompt.
Diskpart and press enter
list disk and pess enter
Can you tell me what comes up?
Continue with these commands followed by Enter>
select disk 0
Select disk 0
create partition primary
format fs=ntfs quick label="Disk 1"
Then try to install the OS again.
Let me know if that helped. Have a great weekend.