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alohatiki
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HP Pavillion model 15-n225nr random shut off

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HP Pavillion model 15-n225nr
Microsoft Windows XP

The laptop shuts off at random times then will restart. It goes to black screen then goes to auto restart

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The_Fossette
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Hi @alohatiki

 

Welcome to the HP Forums!

 

It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.

 

I reviewed your post and I understand that the computer is restarting randomly.

 

I’d love to help!

 

In order that I may provide you with an accurate solution, I will need a few more details.

 

·         When was the last time the computer was working fine?

·         Have you made any software or hardware changes on the computer?

·         Have you performed any troubleshooting steps before posting?

 

Meanwhile, follow the steps in the below article and check if it helps.

 

http://hp.care/2oFCaye

 

Let me know how it goes and you have a good day ahead.

 

Take care!

 

Cheers!

The_Fossette
I am an HP Employee

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alohatiki
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When was the last time the computer was working fine?...About 6 months ago

 

·         Have you made any software or hardware changes on the computer?.....Normal updates required by standard software

 

 

·         Have you performed any troubleshooting steps before posting? ....No did not want to mess thinks up more 🙂

 

Mahalo for the link. Will follow it tomorrow and report back....

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The_Fossette
HP Support Agent
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29,155 25,862 1,959 2,607
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Hi @alohatiki

 

Thank you for the information.

 

Please perform the steps in the link provided whenever you get time and check if it helps.

 

Keep me posted and I hope you have a good day ahead.

The_Fossette
I am an HP Employee

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