Windows 11 Upgrade Guide
The laptop shuts off at random times then will restart. It goes to black screen then goes to auto restart
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It is a great way to engage, post questions and find resolutions by working with specialists in the HP community.
I reviewed your post and I understand that the computer is restarting randomly.
I’d love to help!
In order that I may provide you with an accurate solution, I will need a few more details.
· When was the last time the computer was working fine?
· Have you made any software or hardware changes on the computer?
· Have you performed any troubleshooting steps before posting?
Meanwhile, follow the steps in the below article and check if it helps.
Let me know how it goes and you have a good day ahead.
The_Fossette I am an HP Employee
When was the last time the computer was working fine?...About 6 months ago
· Have you made any software or hardware changes on the computer?.....Normal updates required by standard software
· Have you performed any troubleshooting steps before posting? ....No did not want to mess thinks up more 🙂
Mahalo for the link. Will follow it tomorrow and report back....
Thank you for the information.
Please perform the steps in the link provided whenever you get time and check if it helps.
Keep me posted and I hope you have a good day ahead.
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