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11-11-2016 05:38 PM
My HP Pavillion has no power. Only life is 3 led light on front frame that blink then stop. I've been told by HP tech support my 2010 laptop is outdated and most likely will need to be replaced. Also told HP offers better price, warranty, etc. as opposed to purchase at Best Buy, Costco, SAMs etc. any feedback on what may be wrong and/or solution to repairing vs new purchase recommendation would be appreciated. Thanks.
11-12-2016 04:28 PM
Good day! :) Thanks for posting your question in the HP Community. It is a terrific place to find answers and tips and to have the best experience in the HP forums. I read the post about the notebook not working. I’ll be glad to assist you with this. :)
You are a valued HP customer and we appreciate you greatly for doing business with HP. I have reviewed the situation and it is paramount that we address your issue. Thank you for giving us the privilege to assist you on this platform. :) You’ve done some awesome diagnosis and troubleshooting. Kudos to you on that score. :) Please try these steps.
It certainly looks like a hardware issue with the computer.
Please perform a hard reset first. Steps:
- Power down the computer and unplug the charger. Then remove the battery only if it is a removable one.
- Hold down the power button of the unit for 15 seconds to discharge static electrical charges inside the machine.
- Replace the battery and reconnect the charger.
Link for hard reset: http://support.hp.com/us-en/document/c01684768
Please try different wall outlets and if possible another adapter as the light you mention blinks once and goes off. If nothing works I would request you to contact a local technician like Best Buy or staples to try and get the unit fixed as service options are not available for this unit as it is an older computer.
Hope this helps. Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. :) Please reach out for any issues and I'll be there to assist you.
To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. :)
Take care now and have a splendid week ahead. :)
I am an HP Employee