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Robert_g Top Student
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Message 1 of 10
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15-N276sa

my computer as a Black screen and says

Boot Device not found

please install an Operating system on your hard disk

Hard disk (3FO)

 

Can anyone help me

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Message 2 of 10
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Hi,

 

Shutdown the notebook. 

 

Tap away at the esc key as you start the notebook to enter the Start-up Menu.  Select the Diagnostic Menu option ( f2 ) and run the tests on the Hard Drive.

 

Post back with the results, including any error codes that may be generated.

 

Can you also post back with the version of the operating system currently installed on the notebook.

 

Regards,

 

DP-K

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Robert_g Top Student
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Message 3 of 10
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hi my os is Windows8 upgraded to Windows10

 

no its come up with

 

Smart check : not installed

 

short DST: not installed

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Hi,

 

From the look of it, the most likely cause is a failed hard drive.

 

Is there any change after trying the following.

 

Shutdown the notebook.

 

Unplug the AC Adapter and then remove the battery.  Hold down the Power button for 30 seconds.  Re-insert the battery and plug in the AC Adapter.

 

Tap away at the esc key as you start the notebook to launch the Start-up Menu and then select f10 to enter the bios menu.  Press f9 to load the defaults ( this is sometimes f5, but the menu at the bottom will show the correct key ), use the arrow keys to select 'Yes' and hit enter.  Press f10 to save the setting and again use the arrow keys to select 'Yes' and hit enter.

 

Regards,

 

DP-K

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Robert_g Top Student
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Message 5 of 10
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no still the same

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Hi,

 

Can you let me know the following:

 

Is the notebook still under warranty?  If needed, you can check your warranty status Here.

 

Is there data on the drive that you need to access or do you have a recent back-up?

 

DP-K

 

 

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Robert_g Top Student
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Message 7 of 10
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Hi No its not under warrenty and if i have to lose date thats ok

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Hi,

 

In that case, although the root cause of this issue may be a drive failure, I think it's worth seeing if you can get a clean installation of Windows 10 to work as follows.

 

As long as the previous installation of Windows 10 had activated Ok after the upgrade from 8.1, you can just perform a clean installation as detailed in the guide on the following link.  Note: At the activation screen, select 'I don't have a Product key' - Windows will activate automatically once the installation has completed.

 

http://www.howtogeek.com/224342/how-to-clean-install-windows-10/

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
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Robert_g Top Student
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Message 9 of 10
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Hi I am chatting with you via my wife computer as i cant get anything on the hp device

can i save it to a memery stick or disc?

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Hi,

 

Yes, you can use your wifes' computer to download and create the Windows 10 installation media ( on a DVD or usb flash drive ) as described in the guide - then boot your notebook from this media and see if Windows 10 will install.

 

Additionally, if it does install Ok, you should find a windows.old file at the root on the C drive which will contain your personal data from the previous installation.

 

Regards,

 

DP-K

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****Click the White thumb to say thanks****
****Please mark Accept As Solution if it solves your problem****
****I don't work for HP****


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