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Student
Posts: 1
Member Since: ‎05-22-2016
Message 1 of 1 (539 Views)

HP ProBook 4530s - Random Crashes

[ Edited ]
Product Name: ProBook 4530s
Operating System: Microsoft Windows 10 (64-bit)

Hello. I am writing because a couple days ago my laptop started randomly turning itself off without any warning. It happend 3 times during the past 48 hours. No messages or anything, but I checked Event Viewer and I noticed a difference between the events from these 2 days and from beforehand. Now there are masses of these errors:

 

An error occured in HP Power Assistant application, module [HPCommon].
Please restart HP Power Assistant application.
Additional details may be available in the Details section.

DETAILS
 System.Environment.OSVersion gave unexpected version Microsoft Windows NT 6.2.9200.0

Protocol name: HP Power Assistant
Source: HP PA Service
Event ID: 1023

These happen every couple of seconds, sometimes even like 5 errors in one second.

 

Then there are some of these mixed in between:

2016.05.22 17:45:04.573|00001DA8|Error      |[CaslWmi]A::A{bool(object,hpCasl.CaslEventArgs&)}|Error e_INVALID_XML converting PMC bytes to XML.

Protocol name: HP Software Framework
Source: CaslSmBios
Event ID: 5

These two errors happen constantly, even as I am writing right now, and they weren't happening a few days ago.


After the three crashes, there are these critical error logs:

The system restarted again without properly powering itself off before. This error may have been caused by the system not reacting, failing or by an unexpected power loss.

Protocol name: System
Source: Kernel-Power
Event ID: 41

(my system is not in english, so this error log is freely translated by me)

 

I scanned my computer for malware with Malwarebytes in case something got in through Windows Defender, but nothing. The laptop body also doesn't seem hot enough after the crashes. I also checked for any updates in HP Support Assistant and Windows Updater and I should be running the latest versions of every essential software.

 

Any ideas of what could be happening?

 

Edit: I would like to add that apart from the 3 random instances of the laptop powering itself off without any notice, there are no messages from the system that anything is wrong. Nothing in the windows notification tray, no BSOD (I've had like one or two in the ~3 years I own the laptop, and the last one happened like a year ago) - I wouldn't know about any errors without looking in the Event Viewer.

 

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