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ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
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HP Protecttools installation error W7

HP Recommended

Hi,

I was installing the HP Protecttools on my laptop:

Elitebook 8470p (B5W71AW#ABE)

W7 Professional 64bit

 

The installation process gives a RegDPUsagetrack.exe  error and is aborted.

 

I did the recommended driver update process at HP website, according my laptop model and serial number:

1.- Update BIOS sp63854

2.- Update drivers sp62370

3.- Update Validity Fingerprint Sensor Driver sp59624

4.- Install HP ProtectTools Security Manager sp59257 

At this point I have the installation error and the process is aborted.

The error hapens when registering. => a DOS window opens executing regasm.exe

 

Any suggestion to fix this issue.

 

I found similar issue reported at:

http://h30499.www3.hp.com/t5/%E7%AC%94%E8%AE%B0%E6%9C%AC%E7%94%B5%E8%84%91-%E8%B6%85%E6%9E%81%E6%9C%...

But related to WinXP

 

Thanks,

 

At the end I was able to fix it by myself:

Update .NET Framework from 4.0 to 4.5.1 and reisntall HP Protecttools

 

http://www.microsoft.com/en-us/download/confirmation.aspx?id=40773

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Message 2 of 2
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HP Recommended

Hi JBG69,

 

Your Elitebook 8470p is a commercial product to get your issue more exposure I would recommend posting in the commercial forums. Here is a link to the Commercial Notebook forums.

 

Thank you,

Please click “Accept as Solution ” if you feel my post solved your issue.

Click the “Kudos Thumbs Up" on the right to say “Thanks” for helping!



Thank you,

BHK6


I work on behalf of HP
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