HP Recovery media kit courier charges

Nikhil_Patil · ‎03-29-2016

I'm from Maharashtra, India. I have ordered a HP recovery media kit. My laptop is under warranty period but still HP charged me Rs. 559 as courier charges (They said the CD is comming from singapore).
My roommates have Lenovo and Dell laptops. When they ordered a laptop battery (for lenovo) and recovery media kit (for dell), they were not charged with any courier charges.

Then why HP has charged me for this? Can anyone please provide me the reason?

Please Do reply

Thanks

PeerOne · ‎03-29-2016

@Nikhil_Patil wrote:
I'm from Maharashtra, India. I have ordered a HP recovery media kit. My laptop is under warranty period but still HP charged me Rs. 559 as courier charges (They said the CD is comming from singapore).
My roommates have Lenovo and Dell laptops. When they ordered a laptop battery (for lenovo) and recovery media kit (for dell), they were not charged with any courier charges.

Then why HP has charged me for this? Can anyone please provide me the reason?

Please Do reply

Thanks

HP user forum has no control and can't do anything about charges. You need to take that up with HP Sales and the Courier. You can't compare Apples to Oranges on how each company does their business. Warranty doesn't cover HP recovery disc.

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vvinay · ‎04-03-2017

I want hp recovery tool kit disc
How to bye

MKazi · ‎04-04-2017

@vvinay

Thanks for reaching out to us on HP Support Forums. 🙂 I came across your post and would like to help.

I understand that you need the HP recovery media for your HP computer. I would like to know the following information to assist you better:

The exact product model no. This link will help you to find the model no: http://hp.care/2bygf7l
You may check online on the HP support website if the recovery media is available for your computer.
Have you tried using the recovery partition which is available on the computers original hard drive? (This will work if the hard drive is still good).

Alternately, you may contact the HP phone support team to place an order for the recovery media.

Please feel free to reply with the information and I will assist you further. Cheers! 🙂