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01-09-2016 12:10 PM
Hello: I have a Slatebook 14 (32GB European model - needed more app space than 16GB US version allowed) that was working superbly, but then became unusable (the touchscreen, trackpad and keyboard only work very occasionally).
I followed the support-team's instructions to reset to factory defaults, but the problem persists. I purchased this as an HP refurbished product and the website even says it should be covered, but the tech team says they will not honor the warrentee since I live in the U.S. The seller in Europe can accept it back, but I'll be out $125+ for shipping with nothing to show for it.
An Android service tech here says that the input-drivers for this product are non-standard and live in the firmware and nobody seems to have any idea where to obtain an image to flash it from (despite the fact that HP formally released the source-code for said firmware).
Is there ANY hope for this situation? Poor support aside, I really liked this item, But it is shaping up to be the biggest waste of money I've ever spent.
01-09-2016 02:43 PM - edited 01-09-2016 02:45 PM
See if a factory reset helps, see section "resetting with the notebook powered off".
01-09-2016 05:20 PM - edited 01-09-2016 05:21 PM
Curious, because it behaves just like any ordinary Android reset.
A friend also has a Slatebook, and his even has touchscreen support when in recovery mode. This one doesn't. I know it isn't a hardware issue though, because the touchscreen, trackpad and keyboard do work, occasionally, but then stop whenever the system is running something. It acts as if the 'Priority' of the drivers (or perhaps root access) has been lost.
Online, this has been reported many times in response to the update to Kitkat.
The most annoying thing is the lack of company support for an item so new.