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psg2000 Student
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HP Spectre 13-4129na x360 Convertible Laptop battery issue

HP Spectre x360 Convertable
Microsoft Windows 10 (64-bit)

Hi

I have the HP Spectre 13-4129na x360 Convertible Laptop

 

WINDOWS 10

Intel i7-6500U,

8 GB RAM,

512 GB SSD,

Intel HD 520 Graphics Card,

13 inch Quad HD Touch-Screen,

 

I have used it for less than a week in total and despite:

 

lowering the screen brightness

Turning off all apps (from startup)

Turning the power options to balanced

updating bios

updating drivers

testing battery in the HP software

testing battery in bios

 

 

The maximum I get from the battery is 3-4 hours despite a claimed 10 hours plus.

 

(that's general browsing, listening to music not labour intensive thing either.)

 

It gets very hot. (I can live with that, but the battery length is impossible.)

 

Please, I think I've tried everything.

 

 

 

 

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HP Support Agent
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HP Spectre 13-4129na x360 Convertible Laptop battery issue

@psg2000

 

Thank you for posting on HP Forums, your issue with the HP Spectre x360 Convertable is classified as a commercial product (business line).

Our Commercial Support Team does not provide assistance via this platform.
If you require immediate assistance, you will need to log a case with our Commercial Support Team.

Click here for details.
Let me know if you require further information and/or assistance.

Sandytechy20
I am an HP Employee

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