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Student
Posts: 1
Member Since: ‎03-03-2016
Message 1 of 2 (104 Views)

HP Spectre 13-h210en - Hungarian customer support

Product Name: HP Spectre 13-h210en
Operating System: Microsoft Windows 10 (64-bit)

Dear Support.
I have problem with Hungarian HP  customer support and  warranty service.
I buy HP device, but when this device went awry,  the Hungarian warranty service can not repaired my HP notebeook by appropriate quality.
First time I got back with missing bolt, and some items does not fit.
(I attached some pictures)

got_back_first_pic3.pnggot_back_first_pic2.pnggot_back_first_pic1.png
So i reported to customer service : I am not satisfied with the quality of repair .
The answer was: there are  aesthetic problems.
I would like note that, I can use 3-5 times my repaired HP device and my HP notebook docking station is failed.

docking_station_failed.png
The next time I tried to turn on without docking station, but the device did nothing.
I call back support again and I requested  repair.
I sent back the HP notebook, but when i got back HP notebook, it some reported problem didn't repaired, and see more problem (attached pictures)

got_back_sec_pic1.pnggot_back_sec_pic2.pnggot_back_sec_pic3.pnggot_back_sec_pic4.pnggot_back_sec_pic5.png
The current status:
HP INC management want to repair again my HP notebook.
But I don't want to do again! because this year I  can not use my HP notebook.
Please inform me what is your suggest about how to solve this never end story with your service.

 

BR

 

Norbert

0 Kudos
Retired
Posts: 228
Member Since: ‎06-06-2016
Message 2 of 2 (93 Views)

Re: HP Spectre 13-h210en - Hungarian customer support

[ Edited ]

Hello @TNorbert,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.

 

If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Please click the Thumbsup.JPG below to show you like/appreciate my post or to simply say thanks!

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