Note on archived topics.
06-16-2016 06:08 AM
I have problem with Hungarian HP customer support and warranty service.
I buy HP device, but when this device went awry, the Hungarian warranty service can not repaired my HP notebeook by appropriate quality.
First time I got back with missing bolt, and some items does not fit.
(I attached some pictures)
So i reported to customer service : I am not satisfied with the quality of repair .
The answer was: there are aesthetic problems.
I would like note that, I can use 3-5 times my repaired HP device and my HP notebook docking station is failed.
The next time I tried to turn on without docking station, but the device did nothing.
I call back support again and I requested repair.
I sent back the HP notebook, but when i got back HP notebook, it some reported problem didn't repaired, and see more problem (attached pictures)
The current status:
HP INC management want to repair again my HP notebook.
But I don't want to do again! because this year I can not use my HP notebook.
Please inform me what is your suggest about how to solve this never end story with your service.
06-16-2016 02:53 PM - edited 06-16-2016 02:54 PM
I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.
If you are unfamiliar with how the Forum's private message capability works, this post has instructions.
Please click the below to show you like/appreciate my post or to simply say thanks!
Please share what worked for you with others by marking the post as solved by clicking the Accept as Solution button.
Thanks - I work on behalf of HP