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setm
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HP Spectre X2 12 does not turn on

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Spectre X2 12 Detachable
Microsoft Windows 10 (64-bit)

Hello,

 

I have  spectre x2 12" detachable laptop. It was working just fine, but suddenly one mornng it is not turning on! I would appreciate any help in getting it to start up again! Here is what I have observed so far:

 

 

1. I checked the forums and tried the suggested fixes, such as holding the power & volume up together for 15 secnds. It had no effect.

 

2. I tried the sam with power + volume down button - again no change.

 

3. Sometime when i hold the power button the caps lock lights just flickers, then goes off.  It never comes back on afterwards.

 

4. Sometimes after keeping the power button pressed for 15 seconds and seeing no change, i have left the laptop in the case. But when I opened it next day, i found the laptop to be quite warm. So it appears that the system may actually have been on, but the screen as still blank, no sign of anything coming on.

 

I am out of the warranty period, since the piece is now 1 year & 3 months old! 😞 So any help in reviving it will be great!! Please help.

 

Thanks in Advance.

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Jeet_singh
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Hi @setm,

 

Welcome to HP Forums, this is a great place to get support, find answers and tips, Thank you for posting your query, I'll be more than glad to help you out 🙂

 

As I understand the computer is powering on, however, doesn't have a display on the screen anymore,

 

Don't worry as I have a few steps to help you get through this concern,

 

To provide you with an accurate solution, I'll need a few more details:

 

Have you made any software or hardware changes on the PC?

Was there any update/reset interrupted, recently?

When was the last time it worked (date)?

 

In the meantime, let's try these steps here:

 

Perform a Hard Reset

 

Please perform the steps suggested in the guided troubleshooter for - No Power or No Boot Troubleshooting - Click here

 

For more details, please go through the steps suggested in the support document for - HP Notebook PCs - Computer Starts but Screen Remains Blank (Windows 10, 😎 - Click here

 

I hope this helps, Let me know how it goes for further assistance. I'll be more than happy to help.

 

If I have helped you resolve the issue, feel free to give me a virtual high-five by clicking the 'Thumbs Up' icon below, 

Followed by clicking on "Accept as solution" from the drop-down menu on the upper right corner,

Thank you for posting in the HP Support Forum.  Have a great day!

Regards,

Jeet_Singh
I am an HP Employee

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deiacor
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I had the same with my Spectre X2 12 and tried all the steps mentioned, nothing. Does anybody know what can be done?

Thank you

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DavidSMP
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Hi @deiacor,

 

Thank you for stopping by the HP forums.  A Good day to you. 🙂 I read the post about boot and power issues with the computer. I will be delighted to assist you here. 🙂

A stupendous effort, brilliant description and very smart diagnosis of the issue before posting. Kudos to you on that score. 🙂 You are an important HP customer and it is paramount to assist you here. I also take it as a privilege to share this platform with you. 🙂

Fist off, to assist you better I would require more information regarding this.

  • Did this happen after a windows or software update?
  • Was there any kind of power surge or outage before this happened?

IF you’ve tried all the steps mentioned above, then it looks like a hardware issue with the computer and you will need to contact HP phone support to get the unit serviced.

Step 1. Open link: www.hp.com/contacthp/

Step 2. Enter Product number or select to auto detect

Step 3. Scroll down to "Still need help? Complete the form to select your contact options"

Step 4. Scroll down and click: HP contact options - click on Get phone number, Case number and phone number appear.

They will be happy to assist you immediately. If the unit is under warranty repair services is taken care of by the manufacturer’s warranty

 

Hope this helps.  Let me know how this goes. I genuinely hope the issue gets resolved without hassles and the unit works great. 🙂  Please reach out for any issues and I'll be there to assist you. 🙂

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. 🙂

Take care now and have a splendid week ahead. 🙂

 

 

DavidSMP
I am an HP Employee

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