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09-05-2016 04:36 PM
I have had my HP Spectre for a year. Only on occasion do I use something requiring graphics. Mostly I am using word and power points at the moment. This past week, all the sudden my computer is overheating and I am only getting about 2 hours of batterylife whereas a few weeks ago I was getting at least 5 hours if not more (sometimes average around 7). I shut down my computer last night with over 50% of battery life and booted it up today and it had 20%. And was instantly hot to the point it is hard to do anything on it.
Has anyone experienced this? The computer is just barely a year old. My HP computers in the past normally last about 4 years before giving me problems. I suspect it is because of the recent update to Windows 10 that happened last week that I was forced into, but I can't figure out how to problem shoot that.
09-08-2016 12:24 PM
Welcome to the HP Forum! Thank you for becoming a HP Forum member. It is a dynamite location to get help from the community, get suggestions and find what has worked for others. For you have the best experience, here is a link for you to review, should you have any concerns: First Time Here? Learn How to Post and More What is your exact model of Spectre x360? HP Notebook PCs - How Do I Find My Model Number, Serial Number or Product Number?
I understand that until recently you had no issues with the performance of your notebook on either AC or battery power. Usually, you use Word and PowerPoint and occasionally something that is graphic intensive. Now your battery life is reduced. When you shutdown your computer for the night, you had 50% battery power. When you booted it up the next day it only had 20% battery life and was so hot that the performance was slow. You believe this occurred after the latest Windows update. Please check for this setting in the BIOS. If you see the option for "providing energy to the USB ports even when the computer is off " is enabled, disable it and save your changes. Did the Windows update change what the power button does? You can also try testing and calibrating the battery. HP Notebook PCs - Testing and Calibrating the Battery (Windows 10). You could also run the HP Support Assistant to aid with any recommended HP updates that may also aid with this issue. As you did mention it overheating I am also sending HP Notebook PCs - Reducing Heat Inside the Laptop to Prevent Overheating. Please let me know the outcome.
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