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07-12-2016 02:25 AM
I have an HP Spectre x360 with a 2 year ADP coverage. I purchased the laptop in US... but I am currently employed and working in India. My screen has got damaged and needs to be replaced, but the local service center is unable to verify the ADP care pack details in India.
I purchased this laptop after doing my research that the product is marketed in India and will be supported here. However, now the local tech support is saying that the Family name - pike1.0 not available in India and the laptop cannot be serviced even if the ADP is avaiable. As per the ADP contract, HP Support can courier the necessary parts to the local service center and my laptop can be serviced.
How do i resolve this issue?
07-12-2016 03:00 AM
Yes, they say the true, many HP laptops asre localized that means HP local can only help you
(a) Order part)s) from original country and repair it for you or
(b) You have to send machine back to the original country (in this case the US) for repair.
Warranty or not, same rule. Please read (very similar to your case):
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