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dillonpren Honor Student
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HP Spectre x360 Stopped Charging/Battery Failure

Spectre x360
Microsoft Windows 10 (64-bit)

I've had this laptop a year and a half, no prior problems and I was using it yesterday. When I woke up this morning I put the laptop on the charger for thirty minutes before I realized it said "plugged in, not charging". I did some research, reinstalled battery devices through the Device Manager, no luck. Then I ran a battery test on the startup and found out that my battery is failing.

Battery Check: Primary- Replace(42)

FAILURE ID: PUSNKD-7KQ8A7-MFPWMG-C0CW03

PRODUCT ID: L0Q52UA#ABA

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Regents Professor
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HP Spectre x360 Stopped Charging/Battery Failure

Dear Customer,

 

After seeing the first instance of an HP Battery Alert message, you should consider replacing your battery with a new battery soon.

 

What if I continue to use the battery after seeing the HP Battery Alert message?

As with all rechargeable batteries, your battery will continue to gradually lose storage capacity with time and use. This loss of capacity will continue even after the HP Battery Alert appears, so continued use of the battery could result in an unplanned system shutdown

 

How long is the battery warranty?
Most HP notebook computer batteries are warranted for a period of one (1) year from the later of the notebook computer manufacture date or the date on your valid proof of purchase.

 

Please contact HP and see if its covered under Warranty!!

 

If you live in the US or Canada, contact information is on this page: http://www8.hp.com/us/en/contact-hp/phone-assist.html#section1

If you live elsewhere, contact information is on this page: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

 

For more information and detailed instructions about the HP Battery Check, see the document for your operating system:

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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dillonpren Honor Student
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HP Spectre x360 Stopped Charging/Battery Failure

Can I go about replacing it on my own? Where can I get a replacement battery or where do I have to get it sent? I am out of warranty by two months.
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Regents Professor
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HP Spectre x360 Stopped Charging/Battery Failure

Please provide me the complete details of your PC.

 

MODEL NO

PRODUCT NO

 

 

 

DO NOT INCLUDE SERIAL NUMBER

 

 

Thank You,

GBL84

I am not an HP Employee

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Regents Professor
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HP Spectre x360 Stopped Charging/Battery Failure

Battery pack (Primary) - 3-cell lithium-Ion (Li-Ion), 4.96Ah, 56Wh (PK03056XL-PL)
PART NUMBER- 789116-005

 

 

You may buy from  https://parts.hp.com/hpparts/CountryChoice.aspx?mscssid=&ccode=ZZ&lcode=ZZ

 or

https://www.amazon.com/789116-005-BATTERY-56WHr-4-96Ah-PK03056XL-PL/dp/B014VTU9UQ

 

 

Please go through this document to see if you could replace the battery yourself, incase you find difficult, please take it to nearby local computer store and get it done.

http://support.hp.com/in-en/document/c04163019

 

All the Best !!

 

 

 

Hope this helps, for any further queries reply to the post and feel free to join us again

 

 **Click the White Thumbs Up Button on the right to say Thanks**

Make it easier for other people to find solutions by marking a Reply 'Accept as Solution' if it solves your problem.

 

Thank You,

GBL84

I am not an HP Employee

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