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Carge Top Student
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HP Spectre x360 - keyboard and toach screen problem

HP Spectre x360 - 13-4005dx
Microsoft Windows 10 (64-bit)

Hello,

 

I  have a HP Spectre x360 - 13-4005dx (ENERGY STAR) notebook.

I can not login because the keyboard does not work.
Only work the space bar and enter. I can not use the touch screen either,  only allows me to turn the notebook off. The touch pad does work.

I will really apreciate your help. Thank you very much.

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HP Support Agent
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HP Spectre x360 - keyboard and toach screen problem

Hi @Carge

 

Welcome to the HP Forums!

 

I appreciate you taking the time to share your concern and thank you for using this forum, it is a great place to find answers.

 

I checked your post and I understand that you are having issues using the keyboard and the touchpad.

 

I’d love to help!

 

Don't worry as I have a few steps that should help fix this issue.

 

Troubleshooting Keyboard

 

Troubleshooting TouchPad

 

Let me know how it goes and you have a good day ahead.

 

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

 

Cheers!

The_Fossette
I am an HP Employee

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Carge Top Student
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HP Spectre x360 - keyboard and toach screen problem

I have performed the procedures but the keyboard still does not work.
I can enter the bios with the keys F10 or ESC, but in Windows it still does not work.

If I enter my computer by remote access (teamviewer) everything works correctly.

 

thanks

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HP Support Agent
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HP Spectre x360 - keyboard and toach screen problem

Hi @Carge

 

Thanks for the reply.

 

I understand that even after following the steps provided in my previous post you are still facing the same issue.

 

I recommend you to contact phone support to further diagnose the issue.

 

Follow below steps to contact phone support.

 

Step 1. Open link:  www.hp.com/contacthp/
Step 2. Enter Product number or select to auto detect
Step 3. Scroll down to "Still need help? Complete the form to select your
contact options"
Step 4. Scroll down and click on: HP contact options - click on Get phone
number

 

Keep me posted and I hope you have a good day ahead.

 

Take care.

 

Cheers!

The_Fossette
I am an HP Employee

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