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simplebutgood Honor Student
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

HP Support Assistant was running and downloaded an update for itself, which doesn't install properly. I am left with shortcuts that no longer work - HSPA.exe is missing.

 

I went direct to HP site, downloaded HSPA latest version, and tried to install.

 

I get toward the end of the instal...

 

Install stage.jpg 

 

Then get this error:

 

Error.jpg

 

Then HSPA unintalls itself...

 

Rolling back.jpg

 

Then I get a final Windows error:

 

Finall error.jpg

 

 

I have tried a System Restore, but it doesn't work (no restore point early enough).

 

Can you help me fix this problem?

 

(Unlike some other posts, I really LIKE HSPA and want to keep using it.)

 

I am using Win 7 Ultimate x64 on an Envy 1104-tx.

 

Please help!!

 

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Associate Professor Associate Professor
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

Hello,

 

Sorry to hear about your HPSA

 Please try this to repair.

GO to Control Panel - Program removal - Remove the HPSA SW completely.

Then reboot and go to this site to download the latest version

http://support.hp.com/us-en/document/c02028499

Version:5.1.10.7

 

Hope this works for you.

I am an HP employee.

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simplebutgood Honor Student
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

Unfortunately, it doesn't fix the problem because now it won't install via Control Panel:

 

I select the HPSA and ask to uninstall:

 

 Remove support assistant.jpg

 

I get the message that it's preparing to remove...

 

 Remove support assistant002.jpg

 

Then it "crashes" with the same error as before:

 

Remove support assistant003.jpg

 

Now what should I do? I would really like to get HPSA working again.

 

PLEASE HELP

 

 

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Grad Student Grad Student
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

I am sorry to see you are experiencing this problem.  

 

Try downloading the latest version of HPSA from www.hp.com/go/hpsupportassistant.  

 

The installer should remove old versions of HPSA from Windows and install the new version.  

 

Do you happen to be using Zone Alarm or a another security application that could be blocking the install? 

 

 

* Although I am an HP employee, I am speaking for myself and not for HP.

I work on behalf of HP.

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wassimdagher Tutor
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

HP Support Assistant.msi is missing. (in fact its located in another msi setup)

1-downlaod the latest update from hp web site and start the installation

2-go to c:\windows\installler   (installer is a hidden folder) 

3-sort by date ,you will notice a new file appearing while installing. for example xxxx.msi

4- before canceling your installation, copy it to desktop

5-now download universal extractor to extract msi files

6-extract it and you will retrieveHP Support Assistant.msi

7-copy all the files to c:\windows\installler and restart the installation from original download setup

8-ignore all errors the first time, then run a second installation

it worked for me on hp support assistant.msi

hint: dont spend time looking on forums, try to solve it yourself

 

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ShaunaTexis Honor Student
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

Error 1316 is an irritating installation error. It pops up when a software is being installed, uninstalled or repaired on your computer. You may get the following description while seeing this error: Error 1316:

"A network error occurred while attempting to read from the file: :\Install.msi"

Are you wondered what causes this glitch? No need to worry. This article is all about the simple and user friendly steps that help you fix error 1316 Windows 7.

    1. Use Windows Installer Clean Up
    2. Use a Registry Fixing Utility
    3. Change Windows Installer Registry Information
    4. Check the Security Details of the Concerning File
I also faced this error many times but i fixed it, i also got some help from this website error 1316 , hope someone might get help from this website.  

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Sandy228 Honor Student
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

Error 1316 pops up due to problems in the installation of Windows Installer utility. The solution to fix error-1316 Windows 7 is to clean-up the files and all the registry entries relating to Windows Installer utility. For doing this task, there is a free utility made available by Microsoft.

Download free windows installer clean up. Run the downloaded file, and follow the on screen instructions. When you are done, restart the computer to fix error 1316 Win 7.

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escapedturkey Top Student
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

This is what worked for me -- it takes awhile to process:

 

http://support.microsoft.com/mats/Program_Install_and_Uninstall

 

Then I ran a program to clean the registry (Advanced System Care).

 

Then I rebooted.

 

Then I ran the HP Support Assistant .exe (latest version of this posting: sp54620.exe)... that failed to finish.

 

I then went to: C:\SWSetup\SP54620

 

Ran: msiinstaller.exe

 

Finally it installed. What a pain ...

 

Now it is still stuck with loading the product information. But at least it's installed I suppose.

 

Product needs to be rewritten or bug fixed.

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bip1949 Student
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

I had a similar problem and your suggestion to deinstall and reinstall worked just great!  Thanks!

bip1949

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gerhard2907 Student
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HP Support Assistant (Win 7 x64): Error 1316 on update/install

the same with me, it worked! great! did it with 58919 (new version)

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