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Sebas2016 Student
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HP Support Assistant can't connect to internet

HP ENVY dv6 Notebook PC
Microsoft Windows 10 (64-bit)

Hi guys,


Well the thing is that my Hp Support Assistant is not connecting to internet so can never check for updates, obviously I can connect to internet, I can navigate with my browser and as you can see in below attached images the HP connection check is working fine.

 

interneterror.JPGinternetCheck.JPG

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HP Support Agent
HP Support Agent
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HP Support Assistant can't connect to internet

Hello @Sebas2016,

 

Welcome to HP Support Forums, I'm here to help. 🙂

 

Uninstalling and re-installing HP Support Assistant should resolve the issue, follow the steps below to uninstall HP Support Assistant.

 

1.) In Windows, search for and open Uninstall a program.

2.) On the Programs and Feature windows, select HP Support Solutions Framework, then click Uninstall.

3.) Once Support Solution Framework is removed. Select HP Support Assistant, then click Uninstall.

4.) Restart the computer.

 

Download and install the latest version of HP Support Assistant from here: http://hp.care/2dpbDBt

 

I hope this helps, let me know how it goes!

 

**Click on the KUDOS Star to say "thanks" for helping!**

**Please Mark a Reply "Accept As Solution" if this has resolved your issue.**

Senan6806


I am an HP Employee

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