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Downloaded the latest HPSA without error, but got the "stopped working" message when trying to run the software.  Re-downloaded and installed the software with no change.  Attempted to uninstall the software, but got a 1316 error on the HPSA msi file and the uninstall failed.  Any suggestions would be greatly appreciated.

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Hi Larry1895,

 

Thank you for visiting the HP Support Forums and Welcome. I have read your thread on your HP Notebook and error HPSF not working correctly. Here is a link to troubleshoot the HP Support Assistant. The first link deals with the error, please note after each step please restart the computer.

 

Hope this helps.

 

Thanks.

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The link you provided covered all of the steps I had already taken to install and/or reinstall the latest HPSA version  , and to attempt to uninstall the 7.0.39.15 version.  Windows Programs and Feature still shows the old version with a load date of July 2013.  The 1316 error message on the attempted uninstall is apparently generated by windows\installer\e261.msi.  Any further suggestions?

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Hey Larry 1895,

 

The link also provide a solution for when you are getting the errors on uninstalling. Did you disable your virus protection malware and firewalls. Then try to uninstall. You can check the Windows installer by clicking  the Windows icon, type services in the Search box, and then click or tap View Local Services. Scroll down to the Windows Installer. Startup type should be - Automatic, and Service Status should be - started
Restart the computer after this step and try installing again.

Hope this is helpful.

 

Thanks.

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Turned off the Norton firewall and anti-virus, but uninstall failed with the same code.  Checked the Installer service which showed Running, but in Manual startup rather than Automatic.  Stopped the service, entered Automatic as a start parameter and restarted the service, but the Startup Type remained Manual, and the uninstall still failed.  Restarting the computer between steps made no difference.  Tried the re-install again with no apparent error, but the executable remained the same older version.

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Hi Larry1895,

 

You will have to reload your Windows. If you cant change the settings the OS has an issue and needs to be reloaded.

Have you tried the factory restore option by tapping the F11 key at the beginning of the HP welcome screen, which should launch the factory restore menu?

 

Hope this helps.

 

Thanks.

 

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I'm not sure, since the laptop was purchased with Windows 8 and upgraded to 8.1, what a Factory Restore would do.  Any ideas other than reloading the OS.  With my connection speed, that will be a two day affair, and I need to cross my fingers that I don't drop a packet or two, or the connection.

 

Thanks for your continued help,

 

Larry

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Hey Larry1895,

 

A factory restore would take the computer back to purchase date and the files that are corrupt would be restored as well.

 

Thanks.

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It sounds like the factory restore will put me back to Window 8.0 and I would need to re-download and reload 8.1.  To further complicate? things, I created a Recovery Disk set and deleted the Recovery data sets from the HDD.  Is my above supposition 8.1 back to 8.0 correct?  What about loaded applications and data?  And if I restore from the Recovery Disks, where (out of the six disks) do I start?  Would I be better buying 8.1 disk from Microsoft?

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Downloaded and executed an Uninstall Fixit from Microsoft (MicrosoftFixit.ProgramInstallUninstall.MATSKB.Run) which allowed me to uninstall the previous version of HPSA.  I was then able to download and install the latest version.

 

Thanks of your help

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