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rajancj
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HP Support for HP laptop HP-DV6-6120SE

HP-DV6-6120SE
Microsoft Windows 7 (64-bit)

HP Service Center IQor in Jayanagar Bangalore refused to service my HP laptop HP-DV6-6120SE stating that it is 5 years old. Is that HP's stated support policy?

 

My laptop is working fine, except that the fan is always running. And, I just wanted the fan to be cleaned either using compressed air or by opening up the laptop and cleaning the fan. This service request was turned down.

 

Please advise if I can get my HP laptop serviced at a HP Service Center or no.

 

Regards,

Rajan.

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HP Support for HP laptop HP-DV6-6120SE

Hi @rajancj,

 

I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post serial numbers and case details.


If you are unfamiliar with how the Forum's private message capability works, this post has instructions.

Malygris1
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