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10-01-2015 04:38 PM
Mine is a brand new Notebook and I 've been facing issue with HP welcome screen that pop up once in every 20-30 minutes. I need to hit Done so as to get rid of it. Attaching screenshot. Support want me to do a system restore. Huh.. Do I need to change my head if I have a small injury on my face??? Please help.
10-05-2015 01:10 PM
Thank you for visiting the HP Forums! A great place where you can find solutions for your issues with help from the community!
I came across your post about the Notebook, and wanted to assist you! I have looked into your issue about your HP 15-af114au Notebook and the HP Welcome screen keeps popping up every 20 - 30 minutes. The easiest thing to do is to press Ctrl+Shift+Escape and disable them on the Startup tab.
Please let me know how this goes.
10-14-2015 11:53 AM - edited 10-14-2015 11:58 AM
Hi I have been experiencing the same issue with my new HP notebook 15-ac119TU, I bought the laptop a few days ago. Initially there was no problem but this issue started happening 2 days ago till now, I tried the solution you suggested i.e. to press Ctrl+Shift+Escape and disable them on the Startup tab but that did not help.
I opened the source file of Hp Welcome and its an application called Garage.container of 792 Kb. Should i delete that?
10-14-2015 12:28 PM - last edited on 03-15-2017 02:52 PM by OscarFuentes
I do not recommend uninstall anything. Try a system restore. System restore will help if something automatically updated and did not go well on the Notebook.
When performing a System restore please note remove any and all USB devices. Disconnect all non-essential devices as they can cause issues.
Did you install any new software?
I do not see anything about this file on HP Notebooks.
11-17-2015 10:43 PM
Per my experience, the auto launch pop up only comes during the first boot after your purchase.
Once finishing all sign up tasks, especially registering your product to HP, the HP Welcome app completes its job and will delete all touch points (e.g. desk top icon shortcut) by itself. This is because user needn't launch it anymore.
So, it should be fine to unintall the app after registration if it keeps popping up periodically. Besides, the app can be restored by system recovery.
05-03-2016 01:46 AM
I hope I can help you with this issue.
whenever that pop-up shows up, just don't close it ..
press alt+ctrl+esp to open the task manager.
there you will find the hp welcome pop-up opened.
right-click on that pop-up.
open the file location present in the right-clicked menu.
delete the application of pop-up which you'll see after clicking file location.
I've not experienced any issue after deleting it till now.
But if something happens to your pc, I'm not responsible.
10-19-2016 08:32 AM
My experience and looking at related forum posts suggests this to be a software bug spanning HP's laptop portfolio.
I have a new (2017) Pavilion x360, where the only difference is the frequency of pop-up: i see it every 10-15 min. I had completed the setup procedure and clicked 'Done' on this Welcome pop multiple times, with no relief.
My resolution was to UNINSTALL the "HP Welcome" appliation.
This seems a safer fix then deleting the underlying "Garbage.x" application files suggested elsewhere.
10-24-2016 03:31 PM
I had same issue with that stupid popup message and couldn't get it to stop.
I tried Settings / System / Apps & Features - no workie.
I tried Ctrl+Shift+Esc / Disable - no workie.
I tried System Restore and didn't find what I was supposed to restore / fix - no solution!
I tried installing Advanced Uninstaller PRO - no friggin workie!
I tried Ctrl+Shift+Esc / Process Tab / Right click on HP Welcome / Open File Location / Delete Garage.Container. Didn't work.
BUT, while I was poking around in that location I found an uninstall that finally worked! (It's been several hours and so far so good.) On my Win 10 Spectre 360 the path was
C:\Program Files\HP\HP Welcome\uninstall. It's a Windows Batch File that finally did the trick when run from there.