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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-06-2017 01:37 PM

HP Recommended
Operating System: Microsoft Windows 8 (32-bit)
My HP windows 8 laptop has been having problems for a year now. Everyone I try to log in it goes to a black screen with only the cursor. It won't even let me factory reset, it fails everytime. And I tried system restore but it said it doesn't have any backup date and I can't set one because it wont let me connect to the Internet. What do I do?
2 REPLIES 2

‎05-06-2017 03:07 PM

HP Recommended

You give us the model number of the laptop is what you do first. And it sounds like perhaps a bad hard drive. Tap F2 as you power up and find component tests. Run them and particularly the hard drive test and post back the results. 

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‎05-09-2017 10:37 AM

HP Recommended
The model number is 11-r010nr I'll run the tests right now
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