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Younes02
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Message 1 of 2
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HP can not pass the reboot

HP Recommended
HP stream 11
Microsoft Windows 10 (64-bit)

Dear Community,

 

when I try to hardreset my computer it says that it needs to be repaired. How can I fix this problem? I have an HP stream 11 from 2015.

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WAWood
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Message 2 of 2
Flag Post
HP Recommended

@Younes02

 

Hello;

Allow me to welcome you to the HP forums!


I see you're running Win10. Did the PC come preinstalled with Win10? Or, did you upgrade it from a prior OS to Win10?

This is important as the recovery/reset method is different for the two situations.

We can proceed when you provide the answers.

***If my post helped, click the thumbs-up symbol to say thanks***

***Please mark Accept As Solution if my post solved your problem***

I am a volunteer and I do not work for, nor represent, HP
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