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JA8231 Student
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HP diagnostics

Probook 4540s
Microsoft Windows 10 (64-bit)

My Hp probook 4540s used to ave advanced diagnostics but now only has hp diagnostics with the option of hard drive check and memory check and nothing else.

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Provost Provost
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HP Recommended

HP diagnostics

JA8231

 

Hello;

Allow me to welcome you to the HP forums!

Wish I had good news for you, but I don't ...

 

The UEFI diagnostics you refer to are linked to the Win8.1 page for your PC, but NOT to the Win10 page: http://h20565.www2.hp.com/hpsc/swd/public/readIndex?sp4ts.oid=5229456&swLangOid=8&swEnvOid=4158

 

This could be a simple oversight by HP, in which you could then download and install the diagnostics from the Win8.1 page.  Or, it could more likely be that those do not work in Win10 -- in which you're then out of luck.

 

My suggestion is to try downloading and install them anyway, they might just work.


Good Luck

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