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Honor Student
Posts: 4
Member Since: ‎08-27-2016
Message 1 of 2 (90 Views)

HP envy left hinge

Product Name: HP envy left hinge
Operating System: Microsoft Windows 10 (64-bit)
I've read in the forum that someone got their laptop repaired at NO COST?? Even after lapse of warranty? Wow, what did you do to convince HP to do this? I have sent several requests and complaints and a HP rep phoned to ask about it then told me to pay $300.00 for the repair. I do believe a substandard quality back cover which undoubtedly costs very cheaply to make is a good trade of for keeping customers. But it seems HP is more concerned about making money once and not considering about after sales and follow up sales. They certainly lost me and I was considering buying the Spectre but not anymore. BTW I checked an online supplier for the back cover and it sells for $35.00 from China but I prefer to do the repairs myself.
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Retired
Posts: 10,015
Member Since: ‎09-30-2014
Message 2 of 2 (58 Views)

Re: HP envy left hinge

@Acmseno

  I have brought your issue to the attention of an appropriate team within HP. They will likely request information from you in order to look up your case details or product serial number. Please look for a private message from an identified HP contact. Additionally, keep in mind not to publicly post personal information (serial numbers and case details). If you are unfamiliar with how the Forum's private message capability works, you can learn about that here.
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