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Bronn
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HP envy m6: Thermal overheating problems worsened after Win 8.1 update

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Hi,

 

My 1-year-old HP laptop (detailed specs below) frequently overheats and performs a thermal shutdown. The problem has slowly gotten worse, but the last straw was installing Windows 8.1.

 

Overheat happens during gaming, with rather moderate loading (cpu usage ~ 40-50 % of maximum, RAM usage 20-30 %). Before installing Win 8.1, the computer lasted this loading 25-40 minutes, which is fairly poor performance. However with Win 8.1 installation, this loading is only lasted for five minutes until the system crashes. According to Windows Update and HP Support Assistant, all drivers and software are up-to-date. I have also reinstalled Graphics card to be sure. Technical specifications:

 

HP Envy m6-1254EO notebook pc, 64-bit, Windows 8.1
Amd a10-4600 with radeon hd graphics, 2.3 GHz
8 GB ram

 

What to do? In its current state, the machine is pretty much worthless, which is terrible performance considering that it is just 1 year old, and was of considerable price premium compared to lower-class notebooks at the time of buying. All suggestions, which are more constructive than "stop gaming", are welcome.   

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SuperMario1
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Hello Bronn,

 

Welcome to the HP Forums!

 

I understand the computer has an overheating issue. Since the issue was still present before upgrading to Windows 8.1, I would ensure you have attempted everything in this document: Reducing Heat Inside the PC to Prevent Overheating

 

If these steps do not help, I would contact HP phone support to get the product serviced. You can utilize this website to learn how to contact HP appropriately, based on your region: Contact HP Worldwide

 

Please let me know if you have any other questions or concerns. Thanks!

 

Mario

I worked on behalf of HP.
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Bronn
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Hi Mario,

 

Thanks for the reply. I have tried some tricks to reduce heat inside the machine in the past, and I have some tricks yet to implement. However, since the problem got so much worse after installing win 8.1 I'd be inclided to assume the problem is in software rather than hardware (or at least the latest part of it), and that is what needs to be fixed first. Is there any way of being absolutely certain that I have right versions of right drivers and that there are no conflicting installations etc? I tried to use HP website's driver finder but I could not locate any envy m6 machines from the search. Could you point me the right link?

 

BR, Bronn

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Jon2525
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You didn't buy a gaming laptop, you bought a notebook. 

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