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HP envy white screen

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HP Envy 17
Microsoft Windows 10 (32-bit)

I have an HP Envy 17 and if I leave the computer running and ,don't move the mouse, the screen will go white after about 5 minutes. The white screen will not go away unless the computer is restarted. If I am watching a movie, audio will continue to play, but the screen stays white. What can I do to resolve this issue?

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Hi there @katherinehead1,

Welcome to the HP Support Forums! It is a great place to find the help you need, from other users, HP experts, and other support personnel. I understand you are having an issue with the screen turning white after 5 minutes. I will be glad to help you.

 

Please post the full product number and operating system in use on your computer. See the following, if you need help with that information.
How Do I Find My Model Number or Product Number?
Is the Windows Version on My Computer 32-bit or 64-bit?

 

Please get back to me with the above information and I will do all I can to help.

Tardis40
I work on behalf of HP
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F9M19UA this is the model number and my vindows version is 64 bit

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Hi @katherinehead1,

 

Thanks for getting back to me.

 

Here are some document to help.

Display Driver Stopped Responding and Has Recovered (Windows 10, 8, 7)

Sleep and Hibernate Issues (Windows 10, 😎

 

Please keep me informed of how things went. 

If you require further assistance, let me know and I will gladly do all I can to help you.

Please let me know if this resolves the issue by marking this post as "Accept as Solution".
To simply say thanks, click the Thumbs up below! :generic:

Thanks.

Tardis40
I work on behalf of HP
Please click Accept as Solution if you feel my post solved your issue, it will help others find the solution.
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