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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎04-05-2017 03:07 AM

HP Recommended
Product: 15-ay013nr 15.6" Laptop
Operating System: Microsoft Windows 10 (64-bit)

Hi...

 

My laptop : 15-ay013nr 15.6" Full-HD Laptop (6th Generation Core i5, 8GB RAM, 128GB SSD) with Windows 10

 

I tried to reset this laptop to factory state for selling.

At first try I succeeded ( this was by Windows 10 recovery )

And I tried one more time for security...but I failed this time.

It stopped when the progress was 2%.

After that a message ( " there was a problem resetting PC " ) and cancel option appeared.

I tried several times ( by both F11 and Windows 10 recovery ) but same problem and same message.

 

What is a problem ?

How can I fix it ?

 

Thanks...

 

 

5 REPLIES 5

‎04-05-2017 07:01 AM

HP Recommended
Hi,


Have you created HP recovery USB that you should've done just after setting up this laptop for the first time?


Regards

Visruth
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‎04-05-2017 09:35 PM - edited ‎04-05-2017 10:04 PM

HP Recommended

Thanks for your reply

 

I should have created HP recovery USB ?

 

I didn't...

 

Is it related to this problem ?

 

I just want to reset this laptop to factory state for selling.

 

 

 

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‎04-05-2017 10:08 PM

HP Recommended

Not that it is related, but if recovery partition is corrupted - then HP Recovery USB will help you factory reset.

You have to order HP Recovery USB from HP directly at present scenario, if you need to factory reset.

Else you could also clean install Windows 10 using Microsoft windows media creation tool by creating bootable installation USB.

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‎04-07-2017 02:40 AM

HP Recommended

Hi...

 

I really appreciate your reply.

 

I solved a problem. Today I just tried to reset in a same way...and then there was no failure.

 

I don't know why it worked out suddenly without any action.

 

Is it possible...normal...?

 

Does it happen like this in Computer ? ( I am not familiar with Computer and IT )

 

Thanks anyway...

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‎04-07-2017 02:48 AM

HP Recommended

That's glad to hear!

Anything can happen in electronics.

That is why there are a number of troubleshooting documents, dedicated technical support system etc.

Did you plug in laptop to AC power, remove all peripheral components like USB, CD etc, disable wireless before doing a reset?

May be some glitch in your case?

https://support.hp.com/in-en/document/c04758961

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