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01-16-2017 06:46 PM
I have a HP Pavilion g7 running windows 10. I have been having trouble with my battery, it was telling me that it was plugged in and charging but would not charge up all the way. Now a couple of days it told me that there was no battery when there was and at other times it says 0% available (plugged in, charging) but it does not charge. Yesterday when I did the diagnostics it told me that there was a problem with the battery and needed to reboot but when it turned off it would not turn on until I removed the battery. Is this a defective battery or a problem with the battery or the charger? Is there any recall on this? How do I find out the answeres and find out if I need to get a new battery or charger? I never had a notebook battery go bad on me in all the HP notebooks/laptops I have had over the years. I hope someone can help with this problem and give me the correct answers. Thank you.
01-17-2017 03:06 AM
You might want to take a look at this document: Battery Does not Power Notebook or Hold a Charge.
It suggests troubleshooting steps to determine if the problem is the battery, the power supply, or the system board.
You might find the answer to your battery/power issue as you work through the steps in that HP support article.
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