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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎06-14-2017 10:57 PM

HP Recommended
Product: Pavilion 15-n058ss
Operating System: Microsoft Windows 10 (64-bit)

My Screen will randomly (every couple of hours) turn off and on around 5-6 times in a matter of 10 seconds. (Note: the computer doesn't turn off completely, only the screen). While doing this, it will play the sound of a device (Mouse, USB) being on and off. When it all finishes, it leaves me at my desktop and everyting I had open crashes, so it forces me to close all my windows and start again. Is there any way to solve this? Anyone else experiencing similar problems?

3 REPLIES 3

‎06-16-2017 06:46 AM

HP Recommended

Hey there! @24Gon24, Thanks for stopping by HP forums!

 

I understand the screen on your laptop turns off randomly around 5 to 6 times in 10 seconds.

 

Don't worry I'll try to help you out.

 

Did you make any software or hardware changes on your PC?

 

Have you tried to check in BIOS if the issue persists?

 

To boot into BIOS turn on your PC keep tapping the F10 key on the keyboard. You will boot into BIOS check the display turns off in BIOS.

 

If the display turns off in BIOS it certainly is a hardware issue. If the display does not turn off in BIOS. 

 

Try updating the display drivers and BIOS on your PC and check if it helps.

 

Please update the display drivers and BIOS using this link.

 

Also, if you have an external monitor try connecting your PC to the external monitor and check if the display turns off.

 

If the display works fine on an external monitor. It would be the display cable on your laptop which could have gone bad.

 

Please contact HP support for service options.

 

Link to contact HP.

 

 

Hope to hear from you soon!

Have a great day ahead! 🙂

 

 

 

A4Apollo
I am an HP Employee

1 person found this reply helpful
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‎08-15-2018 09:44 AM

HP Recommended

My screen shuts down even in the plugged in position as the battery not getting charged.

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‎08-15-2018 10:01 AM

HP Recommended

Hello,

Thank you for posting in this thread. Unfortunately based on when the last response was made, I have closed this thread to help keep comments current and up to date. We recommend starting a new thread for your issue. 
To be more helpful with your post, you can add key information if you desire: 
1. Product Name and Number (please do not post Serial Number)
• Example: HP Pavilion DV2-1209AX or HP Deskjet 3000 Printer CH393A
2. Operating System installed (if applicable)
• Example: Windows XP, Windows Vista 32-bit, Windows 7 64-bit
3. Error message (if any)
• Example: ""Low disk space"" error in Windows
4. Any changes made to your system before the issue occurred
• Examples: Upgrading your Operating System or installing a new software; or installing new hardware like a printer, modem, or router.
If you have any other questions about forum posting, please feel free to send me a private message!

Thank you

I work on behalf of HP
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