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07-04-2011 11:04 PM
HP wireless mouse may not work due to improper connection of the receiver.
If unknowingly you connect the receiver to a different port, then it may cause serious issue with HP wireless mouse.
If the connected port is corrupt and if the port is experiencing any problem, then the wireless mouse may not work properly.
In order to resolve this issue, you need to repair the port.
Get more information to fix Wireless mouse not working issues :
Hope this helps you.
08-30-2011 02:06 PM
Got the same problem. Wireless mouse stopped working on my HP Pavilion dv2500 with Win7 x64. Tried everything - reconnect, power on/off, reboot, reinstalling mouse drivers and USB ports - NO RESULT. I got 2 USB ports, it doesn't work on either of them.
The mouse works perfectly on other laptops (i've tried Lenovo, Dell) so it's definitely a HP driver problem.
HP SUPPORT HELP! This is frustrating!
10-06-2011 11:14 AM
I have an old (5 years?) wireless keyboard and mouse (49 mhz), which always worked fine (I still run XP) until a few weeks ago. Twice now the mouse has become entirely un-responsive. Each time, the mouse spontaneously resumed working, once after being left with batteries out overnight, this time just, Shazam, it worked when I moved it. However, for three days I changed batteries, re-sync'ed it, changed USB ports, re-booted, etc., in every combination I could think of. Keyboard works fine. It so happens I have a new, unused mouse and hub (same model), but when I connected them I had the exact same problem. It seems like the laser on the mouse goes into some kind of stand-by mode or spasm -- it gets to the point in re-syncing where it ought to connect, but instead the light on the mouse dims and it vibrates really quickly without making a connection. Any guesses?
10-10-2011 03:04 PM
i called india and was tranfered 3 times, it took 35 min. i then threw it in the trash. I'm much happier now...jhw111 p.s. i will purchase a new one tomarrow, it won't be an HP
10-10-2011 04:07 PM
Oh, yeah --
When the wireless mouse is in spasm, a wired USB mouse also would not work. Is this a driver issue? If so, how does one get the correct mouse driver off the HP website? I tried and couldn't even identify my product, much less update its drivers...
10-12-2011 12:01 AM
This is happening to me and my husband also, we both have HP laptops and we both have a different kind of mouse. I have a regular usb wired mouse, he has a wireless mouse. Different brands of mouse. It started happening to both of our computers around the same time. Has to be an issue with the HP laptops. I've tried updating the drivers but it hasn't made any difference.
12-02-2011 10:19 AM
I had the same problem - HP mouse didn't work at all after changing the battery. I tried all the above suggestions; what worked for me was holding the connect button on the bottom of the mouse AND the button on the USB dongle at the same time. I held both buttons down for a few seconds, and the mouse has been working fine.
12-03-2011 03:50 AM
I have the same problem , but I have a HP laptop and a Mac computer, I have a HP mouse for each of them, but the mouse with my HP laptop Stopped working. I then pluged in the other HP moues from my Mac, that was working properley in to the same USB Port , The secent mouse works fine.
The first HP Moues JUST STOPED WORKING.
I bought them both at the same time, About six months ago.
I am not happy with HP, Can some one suggest another product!
12-22-2011 06:00 PM
Re: Wireless keyboard/mouse stopped working....
This solution actually works…
What they don't tell you in ANY manual is that the blue light on the USB receiver (dongle) is actually a reset button! With the receiver plugged in to a USB port, I pushed the button/light until it started flashing. What it doesn't tell you to do next is to push the blue button (not lighted) on the bottom of the keyboard or the mouse named ‘connect’ until the blue light on the receiver STOPS flashing. At that point, my keyboard started to function again, and the mouse was just fine.
This is copied and pasted from another post; I used it and it works just fine. Until then, I could not do anything to reset my mouse (batteries, new drivers, pouring over manuals). Please give all the credit to HBSTAR, who originally posted it 12/26/2010. Thanks!
01-13-2012 10:57 AM
Me again --
The last time my wireless mouse quit working I was paying extra close attention to what was going on. Maybe I have a clue, or maybe it was just a coincidence, but my metal spiral bound dayplanner was between my mouse and the dongle when the mouse spazzed out. Maybe the metal spiral did some weird antenna-to-nowhere action to the wireless signal..? Anyway, after fooling with the re-set buttons, removing and replacing the batteries and waiting for a day or so, like usual, eventually the mouse resumed working for no particular reason that I could determine. Since it resumed working, I have been religious about keeping my schedule book and its spring binder away from my mouse and have had no problems.