I have a hp stream 13, and I've tried the f10 and f2 ways, neither have worked, the farthest theyve gotten me is to a screen to say restart or advanced options, no matter what I choose, it goes back to the logo screen, and I did the different tests for hard drive and memory, but they all say my laptop is in perfect condition. The problem started when I was updating to windows 10, help??
Welcome to the forum of HP. It seems like there is a corruption of a system register which needs to be repaired. Do you have a Windows repair or installation CD/USB? If you do, it would be great, because you will need to boot from it. If there is a need to change the boot priority before starting the procedure, please do so. You can do that by entering in the BIOS menu and switching from HDD to DVD/CD /optical device/.
Then, insert the Windows CD and chose the option for the Command prompt. There you must type the following commands followed by the Enter after each of them:
After that, press Enter and wait for your system to be repaired. If you don't have an installation CD, you can make a bootable USB drive on another PC that has the same operating system as yours.
Please, come and tell me what happened afterwards. Good luck!
Western Digital representative
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