cancel
Showing results for 
Search instead for 
Did you mean: 
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
Halpmeplz
New member
1 0 0 0
Message 1 of 2
2,145
Flag Post

HP wont go past welcome HP screen

HP Recommended

I have a hp stream 13, and I've tried the f10 and f2 ways, neither have worked, the farthest theyve gotten me is to a screen to say restart or advanced options, no matter what I choose, it goes back to the logo screen, and I did the different tests for hard drive and memory, but they all say my laptop is in perfect condition. The problem started when I was updating to windows 10, help??

0 Kudos
1 REPLY 1
KY_WD
Level 4
137 136 3 7
Message 2 of 2
Flag Post
HP Recommended

Hello Halpmeplz,

 

Welcome to the forum of HP. It seems like there is a corruption of a system register which needs to be repaired. Do you have a Windows repair or installation CD/USB? If you do, it would be great, because you will need to boot from it. If there is a need to change the boot priority before starting the procedure, please do so. You can do that by entering in the BIOS menu and switching from HDD to DVD/CD /optical device/.

Then, insert the Windows CD and chose the option for the Command prompt. There you must type the following commands followed by the Enter after each of them:

bootrec.exe

/fixmbr

/fixboot

/rebuildbcd

/scanos

After that, press Enter and wait for your system to be repaired. If you don't have an installation CD, you can make a bootable USB drive on another PC that has the same operating system as yours.

Please, come and tell me what happened afterwards. Good luck!

 

Cheers.

Western Digital representative
0 Kudos
ArchivedThis topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation