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Hennyday Student
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HP wont shut off all the way and sleep mode wont let me turn it back on

HP 15 Notebook PC
Microsoft Windows 10 (64-bit)

My computer will not shut completely off when I shut it down. The light for the wireless internet connect does not go black, it turns orange, saying that it is off but now the orange light does not come off unless I hold the power button down. 

 

Also when my computer goes to sleep, when I press a key to turn it back on, it does not turn on. The screen stays black and the wireless internet connection light is orange. It does not boot back up anymore. 

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HP Recommended

HP wont shut off all the way and sleep mode wont let me turn it back on

Hi,

 

Try the following.

 

Open Settings and select System.  Select Power and sleep, then click on Additional power settings - in the following window, click on 'Choose what the power button does' in the left hand pane.

 

In the subsequent window, first click on 'Change settings that are currently unavailable' ( near the top of the Window ) and then remove the checkmark from the box against 'Turn on fast start-up (recommended)'.  Click the Save Settings button, then close any open windows and restart the notebook.

 

When windows has reloaded, download the IMEI driver directly from Intel on the following link, unzip the package and run the installer.

 

https://downloadcenter.intel.com/download/26127/Intel-Management-Engine-Consumer-Driver-for-Intel-NU...

 

When the installation has completed, restart the notebook.

 

When the machine has reloaded, re-enable Fast Start-up and reboot the notebook once again - let Windows fully load for a few minutes before checking.

 

Regards,

 

DP-K

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Windows Insider MVP

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