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Archived This topic has been archived. Information and links in this thread may no longer be available or relevant. If you have a question create a new topic by clicking here and select the appropriate board.

‎05-15-2017 05:32 PM

HP Recommended
Product: Touchsmart 15-f010wm
Operating System: Microsoft Windows 8.1 (32-bit)

Hello, I have not used my PC for a while and when I went to turn it on it will not work. I have bought a new ac adapter which works perfectly with my other laptop. When plugged in, the laptop won't turn on neither do any of the lights. The bottom of it does get hot after a while if left plugged in. What could be the cause? How would I be able to fix it?

1 REPLY 1

‎05-15-2017 10:40 PM

HP Recommended

Hello @lacoterad,

 

Thank you for posting in the HP Support forum. Welcome onboard!

 

I am sorry for the issues you experience with your HP computer.

 

Please, review the official HP article about such issues you experience now. Follow the appropriate steps that fit your case to attempt to fix the issue:

>> http://hp.dezide.com/ts/start.jsp?guide=NoPowerorBootIssues.net&section=ccweb&as=true&SFS=tdoc

 

 

If you did try everything listed in there but nothing helped, I am afraid you will need to bring your computer (or ship it) to service - HP Authorized service center. If the computer is still under warranty, you will need to notify HP support first. If you are not sure where such a center is located, please contact HP support for assistance in finding one. Here is more info:

 

>> http://support.hp.com/us-en/document/c00372730

>> http://www8.hp.com/us/en/store-finder/find.do?bs=SR4&type=authorized

>> http://www8.hp.com/us/en/contact-hp

 

Hope this helps.

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*** HP employee *** I express personal opinion only *** Joined the Community in 2013
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