Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
DGC16 Student
Student
1 0 0
Message 1 of 2
97
Flag Post
HP Recommended

HP10ze0000 Laptop screen froze now blank

Pavilion 10ze0000
Microsoft Windows 10 (64-bit)

Hello

My HP Pavilion Notebook 10ze0000 CTD froze during Netflix last night, and now it has a gray screen.  Is there anyway to recover the Windows Operating System at least?

 

0 Kudos
1 REPLY
Retired
Retired
2785 144 326
Message 2 of 2
74
Flag Post
HP Recommended

HP10ze0000 Laptop screen froze now blank

Hi @DGC16,

 

Welcome to HP Forums! 

 

I have read your post and wanted to help. I understand that the laptop froze during vidoe playing, and now it starts up with a grey screen.

 

Pleae follow the document below to start troubleshooting with the hard reset:

HP Notebook PCs - Computer Does Not Start (Windows 10)

 

Let me know how it goes.

 

If this helps you to reach a solution, please click the "Accept as Solution" button down below in this message. If you wish to say "thanks" for my effort to help, click the "thumbs up" to give me Kudos. :catvery-happy:
 

Regards,

 

SDJL
I work on behalf of HP


Please click “Accept as Solution ”on the post that solves your issue to help others find the solution.
Click the Thumbs Up on the left to say “Thanks” for helping!
0 Kudos

Note on archived topics.

This topic has been archived. Information and links in this thread may no longer be available or relevant.
If you have a question create a new topic by clicking here and select the appropriate board.
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation