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Bikerrick
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Message 11 of 23
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I have only the two drives, the Samsung and the Seagate. The Samsung is the original drive that came installed on the machine and the Seagate is one I bought to replace the Samsung. I've been told by HP tech support that the Seagate is a good match for the computer. I am going to run the Samsung diagnostics and if it still reads bad I will return the machine to the owner. I never have this problem with a machine I buy from a distributor or one I put together myself. This should not be happening with a tier one Company.
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Level 17
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Message 12 of 23
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Not sure which model of Seagate you have..but if it is one of those listed_the Tech Support guy must not be familiar with HP's own statement >>

 

"Some computers with NVIDIA chipsets may experience a hang early in the formatting or copying process if a newer (than originally shipped) generation hard disk drive has been used to replace the original primary drive. This issue has been seen with Seagate Barracuda 7200.11 and 7200.12 series drives, as well as some Samsung models. There have been no issues reported with newer drives from Hitachi and Western Digital. This only affects computers with a software build ID that starts with 71, 72, or 73 (built in 2006/2007). The build ID can be found on a label adhered to the bottom of the computer case. Replace the hard drive with a compatible drive to recover these computers from recovery discs. Replaced drives can be used as secondary storage devices."

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Bikerrick
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Message 13 of 23
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There does'nt seem to be any number 71, 72, 73. the biggest numbers are 68 and 64, but the drive is a 12.
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Bikerrick
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Message 14 of 23
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I went out and bought a WD drive. I still can't get any further than I could on the Seagate. Does exactly the same. Getting frustrated but appreciate the time spent trying to help me.
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Bikerrick
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Message 15 of 23
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 OK: I may have noticed a problem Just how close does the BID need to be? The machines BID is 64NAemMPA4 and the recovery disks sent to me by HP have 64NAemMPA3 written on them, could this be the problem? I can see why the MOBO tattoo and the DMI for the original drive would allow the disks to start the recovery process and act differently than on the Seagate or WD.
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tieronetech
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Message 16 of 23
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Did you ever run the tattoo or DMI program to put the info back into the MoBo?

edbergjun
Level 6
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Message 17 of 23
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does hp provide a software that can be used for mobo tattoing?

 

is it downloadable on their ftp site or only hp folks can do this?

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edbergjun
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Message 18 of 23
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hi all

 

download this pdf file, it will answer our questions in this thread,

 

http://rapidshare.com/files/401215959/Tattoo_DMI_Utility_Instructions_v5.pdf.html

 

 

 

 

click the star to say thanks

click accept as solution if my reply solved your question

LeeStan
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Message 19 of 23
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As a tech that does work on HP machines on a daily ( no i dont work for HP ) yes actually the motherboard and hard drive must be tattooed inorder for tthe recovery disks to work on HP and compaqs. if you cange either one you must tattoo them.

Level 17
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Message 20 of 23
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@LeeStan

 

I have to differ with your opinion of tattoo on hdd. I have 4 HP machines in my home and only the laptop still has original hdd installed. All others have had hdd upgraded and reinstalled using HP Recovery Disks...with no tattoo required.

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