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Harshal123 Student
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Hard Drive Diagnosis Test- Long Dst Test Failed

HP 15-g049AU Notebook
Microsoft Windows 10 (64-bit)

Hard Drive Diagnosis Test- Long Dst Test Failed on my Laptop.

But my laptop is booting properly but everytime it hangs during working, I have to hard reboot it every time.

I am suspecting that, bad memory sector causing the issue

 

I have tried Seatools for DOS to repaire those sector , but my hard drive is not detecting in that tool.

 

Failure ID- RLNG40-7KG845-XD7V6K-618703

 

Do I suppose to replace the hard drive or it is repairable in HP service center ????

 

 

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Master's Graduate Master's Graduate
Master's Graduate
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Hard Drive Diagnosis Test- Long Dst Test Failed

Hallo Harshal123,

 

this error code:RLNG40-7KG845-XD7V6K-618703

Failure: 305

information: Hard Disk 1 Full Test Failure

 

If it's still in warranty I would recommend you to contact your HP support for getting the HDD replaced under warranty.

List of phone number press your country: http://www8.hp.com/us/en/contact-hp/ww-contact-us.html

 

If out of warranty I would recommend you replace it your self it's normally not that hard but I can't tell since I can't see your P/N. But out from your S/N as I can see with that failure ID it's should be under 2nd year  warranty if im not misstaken.

 

Br

Zincas
I am an HP notebook/printer technician.

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