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Love_Jessica Student
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Hard Drive SMART Check Failed..???

HP 15 Notebook PC
Microsoft Windows 10 (64-bit)
Hard Drive SMART Check Failed..
Failure ID: QCSN6M-7T785K-MFPWMF-60BL03
Product ID: L0T31UA#ABA
Model: HP 15 Notebook PC

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Distinguished Professor
Distinguished Professor
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Hard Drive SMART Check Failed..???

Unfortunatly this error indicates that the hard disk needs replacement. You could call HP and setup a service or take the unit to a authorized service center.

Wish you luck,
Karthik

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Provost Provost
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Hard Drive SMART Check Failed..???

Hi,

 

The 24 character error code is a Smart Test failure and would indicate that the Hard Drive is failing and needs to be replaced.

 

If your notebook is still under warranty ( and it should be as it shipped with Windows 10 ) contact HP and arrange to have the drive replaced - If needed, you can check your warranty status Here.

 

If you live in the US, contact HP Here.

 

If you are in another part of the world, start Here.

 

If you are out of warranty and would like a guide on replacing the Hard Drive yourself, please let me know.

 

Regards,

 

DP-K

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